I live in Canada
offer price breaks on bulk quantities of oil?
For those wishing to purchase larger quantities
of a single fragrance, our bulk-pricing policy is as follows for our flavor,
fragrance, and essential oils:
4-9 pounds of a single oil --
5% discount off the 1-pound price
10-24 pounds of a single oil
-- 10% discount off the 1-pound price
- Entire 25-pound pail/can of a single oil --
15% discount off the 1-pound price
Please note that purchase of an entire pail/can
of oil may entail a delay of 1-3 weeks (although in many cases we are
able to ship right away). These
discounts (as well as all prices) are subject to change at any time without
Are all your fragrances suitable for use in
soap? How about candles?
Our fragrances have been formulated for use in
all types of soap, and in candles as well. Fragrances with flashpoints of
170 degrees Fahrenheit and greater are safe for use in gel candles.
Additionally, because all of our fragrances are cosmetic grade, they are
suitable for use in all toiletries (e.g., shampoo, shower gel, bath bombs,
etc.). The only exception to this rule will be fragrances that for a
variety of reasons are just not suitable for cold-process soaps. In this
case, we will clearly indicate this in the descriptive copy for the product.
Are all Sweet Cakes fragrances
Yes, they are. This is important to us (and
necessary) because our primary customer base is soapmakers. While candlemakers
don't need to use cosmetic-grade fragrances, they're usually amazed at how much
stronger and truer-smelling cosmetic-grade fragrances are than inexpensive ones
formulated specifically for candles.
How much fragrance will I need?
Here are our recommendations: For cold-process soap, add
approximately .5oz. of fragrance oil per lb. of fats/oils in your
recipe. If you're working with melt-and-pour soap base, add between .3 and
.5 oz. of fragrance per lb. of soap (that's 1-2 teaspoons). For candlemakers, .5
oz. of our fragrances per lb. of wax will yield an extremely strongly scented
candle; use less if you'd prefer a more moderate scent. If you're making things
like lotion and bath gel, you'll want to experiment a bit -- but you'll most
likely end up adding between 0.5% and 1% scent by weight. You need to be careful with how much you try to add to soap and
candles, though; too much will cause problems with seeping in soap and mottling
I am having a problem with your XYZ fragrance
in my cold-processs soap -- can you please help!?
Unfortunately from time to time, people have
problems with some fragrances and their particular recipe. We have put together
a list of tips that will help you be successful with fragrances even if you are
having a problem. They are as follows:
1. Use at least 6 oz. of water per pound
of fats/oils in your recipe.
2. Do not use temperatures of over 100º
for mixing lye and fats together.
3. Add your fragrance at light trace --
if the batch looks like pudding, odds are that the mixture will thicken even
more when fragrance is added, and a smooth, neat pour may be out of the
4. DO NOT use a hand blender (also known
as a stick blender) at all once you've added fragrance to your soap
mixture (although of course you may feel free to use it before this point).
5. Once you add fragrance, stir only briefly
(just enough to make sure the fragrance is incorporated) and pour.
6. Do not over-insulate. Profusely
sweating soap is the beginning of disaster.
7. Do not use grapefruit seed extract (GSE)
-- it is a trace accelerator and if your soap is made properly, there is no need
to to preserve it.
8. We work very hard to greatly lower the
likelihood that our fragrances will cause seizing in your CP soap. If you
do find an oil to be on the seize-y side, try holding back several ounces of
base oil from your batch (the amount is dependent of the size of your batch) and
mix the fragrance with this held-back oil. Instead of adding
straight fragrance oil to your batch at trace, add the base oil/fragrance
mixture. Sometimes this is enough to dilute the effects of raw fragrance
and will prevent insta-trace in a touchy batch. You will still need to work
quickly and add the fragrance at light trace, but this will certainly help.
I live in Canada, can I place an order
through your site?
Yes, you may! Please be aware that there may be
additional fees associated with importing goods to Canada. For more information
about this, please contact UPS at 1-800-PICKUPS to discuss any additional fees
that you may incur.
How much flavor oil do you recommend using
in lip balms?
The recommended usage rate for our flavor oils
is 1-2% by weight.
Where are you located?
We're in Minnesota, in the midwestern region of
the United States. (And if you're asking this question because you're that hunky
James Van Der Beek from TV's "Dawson's Creek," you'd better paddle
that canoe a little faster, honey -- I ain't getting any younger.)
How long will it take for my order to be
Your order will ship within 1-3 business days
of your placing it. During most of the year, virtually all orders ship out
within 24 hours of placement; we will sometimes need to add an extra day to that
during the Christmas rush (September thru December).
What's the best way to place an order?
The shopping cart will give you an immediate
total and will allow you to see exactly what you've ordered. It's completely
secure, so you can include your credit card information confidently and
fearlessly. Phone-in orders are very welcome (we can be reached at
952-945-9900), as are faxed orders (952-945-9905 for faxes). Please
note: UPS charges us $5 to reroute packages for which an incorrect
address is given. Please check the information you type into the cart
carefully -- we will regretfully be forced to pass the $5 fee on to you, in the
event that you give an incorrect address.
Do you have a minimum order?
Yes, our order minimum is $25.00 in
merchandise. Orders not meeting our minimum will be discarded.
Do you have a printed catalog?
We do not. Frankly, the vast majority of
our product line is packaged in austere-looking amber glass bottles and are
really not muck to look at. In the interest of holding prices steady and
not killing any extra trees, we do not anticipate publishing a paper catalog.
"There are items missing from my
order" or "I got the wrong item in my order". What do I do?
Please send an email to firstname.lastname@example.org
immediately so that we can carefully check our in-house copy of your invoice,
plus the weight of your package at the time of shipment. We will then give you
further instructions on how to resolve this issue. All claims for
loss/damage/wrong items must be made within 3 business days
from the date the package was received.
My bottles are all at different fill levels,
and some of them are not completely full. Why?!
All of our fragrances are sold by weight and
not by volume. They are all individually weighed by hand on digital scales
accurate to 1/1000th of an ounce. Our oils vary widely in density,
and thus a 16-oz. bottle ofSpecial Edition Vanilla (one of our densest
oils) appears to be over 1/3 empty. We do receive many questions about the
fill level of our fragrances, but unfortunately, since all the large oil vendors
sell the oils to *us* by weight, we have to weigh out each and every bottle we
sell, rather than simply filling them up to the top as we could if they were
sold to us by volume.
I'm not sure if I'm going to like what I
ordered -- is your merchandise returnable?
Our merchandise is NOT
returnable, so please select carefully, and when in doubt, opt for the smallest
size offered. (We're unable to accept returns because we can no longer vouch for
the contents of a bottle, once it's left our hands.)
I had a friend who ordered some soapmaking
supplies over the internet and got really burned -- the stuff was just no good.
How do I know that won't happen if I order from Sweet Cakes?
The internet, sadly, is home to many purveyors
of substandard fragrance oils -- ones that reek of chemicals, are highly
diluted, and/or cause soap to seize. One thing to keep in mind when shopping for
fragrance oils is that if the prices are too good to be true, then they're too
good to be true -- regardless of any superlatives the seller may employ in
describing their product. Research is your ally, as well -- search the web and
newsgroups for positive or negative mentions of prospective vendors. We feel
very confident in making this suggestion because the comment we hear most often
from first-time orderers is "I was surfing around on the 'Net and your name
kept coming up as the best place to buy fragrances." In addition, Sweet
Cakes has been listed as a source for fragrance oils and/or soap base in
Handcraft Illustrated magazine, in Martha Stewart's syndicated
newspaper column, in the projects section of HGTV's monthly magazine, and on
"The B. Smith Show."
Do you ship to post office boxes?
No, we are not able to. UPS will not deliver to
PO Boxes, and the US Postal Service will not insure packages that contain liquid-filled
Do you accept COD orders?
No, we do not. If you are not a fan of
credit cards, please contact us via phone or email with your order; we'll give
you the final total including S&H. Upon receipt of your money order,
we'll ship your order out within 1-3 business days.
Can I have a list of the fragrance oils that
discolor CP soaps?
While we wish it were as easy as saying
"oils X, Y, and Z will discolor," it is not. The only thing that we
can say for certain is that anything with vanilla mentioned in the description
is prone to discoloration to some shade of brown, be it pale tan all the way up
to chocolate brown (the exceptions on our site being White Vanilla and Fruity
Vanilla, which do not discolor). Virtually ALL fragrances
have the potential to discolor soap -- if this is an issue for you we suggest
that you do a small test batch with the recipe of your choice to see if
the color change is within acceptable margins for your project.
How long do I have to cancel an order?
You may cancel any order for up to 15 minutes
after it is placed. If more time has elapsed, we will be happy to cancel any
order that hasn't already been pulled, packed, and/or shipped. If you
cancel an order that's already been shipped, you will be charged for postage to
you and back to us again, plus a 20% restocking fee. This same policy applies to